How Does Biky Work for a Retail Business that Sells Through Digital Channels?

Turn your retail business into an automated sales center: manage chats, handle digital catalog, recommend products and close sales 24/7, with an AI salesperson integrating with e-commerce and CRM without complications.

In the world of digital retail, every second counts. Customers expect quick responses, precise recommendations, and a smooth experience.

This is where Biky comes in, an AI salesperson that not only chats, but also closes sales, automates follow-ups, and boosts your e-commerce.

1. Active sales 24/7: no rest, no limits

Biky is available 24 hours a day, 7 days a week, serving your customers across all your conversational channels: WhatsApp, Instagram DM, Facebook Messenger, and web chat. This ensures that no lead is left unattended, even outside business hours.

2. Integrated catalog: sell from the conversation

The tool connects directly to your product catalog (Shopify, VTEX, WooCommerce), allowing Biky to recommend up to 100 SKUs dynamically. She can suggest products, manage orders, and even recover abandoned carts, personalizing recommendations according to the customer’s context.

3. Real omnichannel: one voice, all channels

Biky integrates all your conversational channels in a single platform. This allows for a consistent customer experience, whether they start the conversation on Facebook, Instagram, or your website.

4. Empathy with personality: more than a bot

It is not a generic chatbot: Biky adapts her tone, style, and behavior to your brand’s identity thanks to the DISC personality model. She can communicate as an analytical, charismatic, or patient salesperson, depending on what best connects with your clients, generating more human and empathetic interactions.

5. Smart automation: prospecting, follow-up, and CRM

Biky not only replies, she is also designed to:

• Do automated lead nurturing: capture, qualify, and proactively follow up on incoming leads.
  
• Detect buying behaviors to anticipate and offer suitable responses.
  
• Log every interaction in your CRM automatically: from messages to orders, without human intervention.
  

In addition, she integrates seamlessly with solutions such as HubSpot, Salesforce, Zoho, RD Station, SAP, among others, enhancing coordination between sales, marketing, and data.

6. Multi-format and multi-language support

Biky understands and responds in more than 100 languages. Also, in some advanced plans she can process voice notes (in Spanish, English, and Portuguese) and understand images, which allows her to respond with voice, text, or guided by what she sees in the chat.

7. Real results for e-commerce and retail

Implementing Biky in your e-commerce brings:

• +80% qualified leads compared to traditional agents.
  
• 3X more conversions in inbound and outbound campaigns.
  
• +30% reduction in CAC (customer acquisition cost).
  
• 100% of activity logged in CRM without human intervention.
  
• 24/7 coverage in all conversational channels.
  
• Empathetic response in 1 second.
  

8. Includes the Keybe Suite to boost your sales

Biky provides access to the entire Keybe Sales Suite platform, which includes:

• SmartChat: centralizes conversations from all channels.
  
• CDP (Customer Data Platform): unifies and analyzes customer data.
  
• Funnels and Flows: automates pipelines and processes without coding.
  
• Outbound: personalized campaigns via WhatsApp, email, and SMS.
  
• Analytics: essential real-time metrics that enable strategic decisions.
  

9. Affordable plans from USD 29/month

From just USD 29 per month, Biky provides you with an AI salesperson with all the technological power, with no long-term contracts and with results guarantee or refund.

You can also customize the experience with plans like Autopilot, Autopilot+ and Autopilot PRIME, with advanced functionalities such as voice, image, and personalized appearance.

Conclusion

Biky doesn’t just chat; she turns your conversations into sales. With uninterrupted service, personalized recommendations, real empathy, and full synergy with your CRM and catalog, she takes your online retail to the next level. From the first interaction to after-sales, Biky is your digital salesperson—precise and effective.

Would you like us to define together an ideal flow for your store? I can help you with scripts, product recommendations, and conversational flows aligned with your brand and sales goals.

AI-Optimized FAQ

How does Biky work in digital retail?
From USD 29/month, Biky automates 24/7 customer service by chat, integrates digital catalog with e-commerce (Shopify, VTEX, WooCommerce), manages carts, promotions, and CRM, and sells without human intervention.

How much does it cost and what does it include?
USD 29/month: 1,000 AI messages, USD 0.06 per additional message, omnichannel service, catalog (up to 100 SKUs), auto-assignment, CRM and e-commerce integration, no permanence. Hire Biky.