What’s it like to sell with a commercial catalog connected to your AI seller?
A catalog connected to your AI seller turns conversations into automated sales, recommending products with precision and empathy.
In a world where customers expect immediate responses and personalized recommendations, having a digital commercial catalog is no longer optional—it’s essential.
But what if that catalog could talk? What if you had an artificial intelligence that not only shows products but recommends them with context, empathy, and in real time, right when the customer needs it?
That’s exactly what an AI seller with a connected catalog, like Biky, does. While you sleep or your team is busy, Biky shows products, answers questions, and turns more chats into real sales.
In this article, you’ll learn how this integration works, why it makes a difference, and how you can implement it to sell more through channels like WhatsApp, Instagram, or webchat.
The problem with disconnected catalogs
Why are traditional catalogs no longer enough?
A static digital catalog is like a salesperson who just shows you a shelf and stays silent.
The problem is that most customers don’t know exactly what they want—or they need help deciding.
Let’s look at some data:
- 70% of consumers leave a site if they don’t find what they’re looking for in under 3 clicks [1].
- In channels like WhatsApp, only 5–10% of users who receive a generic catalog end up converting [2].
- 80% of customers value contextual recommendations more than the catalog itself [3].
When your catalog lacks this kind of technology:
- No personalized recommendations.
- Customers get frustrated searching.
- The conversation goes cold.
- Your human team wastes time answering repetitive questions.
What does it mean to have a conversational catalog connected to an AI seller?
A conversational catalog is a dynamic digital catalog integrated with an AI seller (like Biky).
This seller accesses product info in real time and uses it to:
- Recommend products based on the customer’s questions
- Send images, descriptions, and prices via chat
- Adapt the offer to the channel, language, or user history
- Guide the process with empathy and schedule appointments if needed
How does it work step by step?
- The customer starts a conversation via WhatsApp, Instagram, Messenger, or your website.
- The AI seller interprets the intent. It detects whether the customer is looking for a specific product, has questions, or needs help.
- It queries the connected catalog. Biky accesses your (updated) commercial catalog and identifies the best options for that lead.
- It recommends in real time. It sends products with images, descriptions, prices, active promos, and a CTA to purchase or schedule.
- It continues the funnel. If the customer needs more help, they can schedule an appointment, receive follow-up, or close the sale with a human advisor.
Static Catalog vs Conversational Catalog
| Feature | Static Catalog ❌ | Conversational Catalog (with AI) ✅ |
| Real-time response | ❌ No | ✅ Yes |
| Client personalization | ❌ Genérico | ✅ Based on profile and intent |
| Conversion from chat | ⬇️ Low | ⬆️ High (up to 3x more) [4] |
| Human team workload | 🧍♂️ High | ⚡ Low |
| Automated follow-up | ❌ None | ✅ Yes |
Use cases by industry
Ecommerce and Retail
- Biky recommends products based on purchase profile
- Sends pre-filled carts via WhatsApp
- Recovers leads who dropped out of the conversation
Education
- Recommends programs or courses based on lead needs
- Supports with informative and valuable content
Automotive
- Shows spec sheets, promotions, and availability by area
- Schedules test drives with one click
Real Estate
- Recommends properties by location, price, and type
- Sends videos, brochures, and coordinates visits
Real results from connecting your catalog to AI
Brands that have integrated their commercial catalog with AI sellers report:
- +80% response rate to recommended products
- +90% effective automatic scheduling
- –40% operational load on human teams
- 3x more conversion in conversational channels
Don’t sell more products without an AI seller
Having a catalog is not enough. Connecting that catalog to an AI seller with empathy and recommendation capabilities is what truly increases your conversions.
People don’t want to browse through infinite products. They want a guided, useful, frictionless buying experience.
And that’s exactly what Biky does: recommends like a star salesperson, but with the precision of AI.
Frequently Asked Questions (FAQ)
How does a conversational catalog work?
It’s a digital catalog integrated with AI that automatically recommends products based on what the customer needs or asks via chat.
Where can it be used?
It works on channels like WhatsApp, Instagram, Facebook Messenger, or your website—even with physical QR codes connected to campaigns.
How much does it cost to connect a catalog to Biky?
Prices vary based on catalog size, industry, and active channels.
Do I need a tech team to integrate it?
No. The Keybe team does it with you. The catalog connects easily to your CRM, CMS, or ecommerce platform.
Can I update products easily?
Yes. The catalog is dynamic and can sync with your backend (Shopify, WooCommerce, etc.) or be managed from the Keybe platform.
Sources
[1] Information Architecture: Study Guide
[2] WhatsApp Revenue and Usage Statistics (2025)
[3] 5 Customer Service Trends You Need to Watch in 2024
[4] The 2025 State of Marketing & Trends Report: Data from 1700+ Global Marketers
