omnichannel conversations

A COMPLETE CONVERSATIONAL AI SOLUTION

Manage omni-channel conversations generating an extraordinary experience for your customers, Keybe helps you qualify and receive all leads by connecting all your consultants in a single console with Artificial Intelligence that helps you better understand the opportunities to scale your business.


AVAILABLE CONVERSATIONAL CHANNELS:


website chat omnichannel

WEBSITECHAT

whatsapp multi agent omnichannel

WHATSAPPBUSINESS

instagram omnichannel

INSTAGRAMCHAT

facebook omnichannel

FACEBOOKMESSENGER

sms omnichannel

SMS2 WAY

gmail omnichannel

GMAILEMAIL

twitter omnichannel

TWITTERCOMMENTS

telegram omnichannel

TELEGRAMCHAT


CHAT FEATURES


sales boost and growth

BOOST SALES


Sell more and better by resolving your customers’ concerns in seconds, increasing your sales engagement, acquisition and retention.

happy customers

HAPPY CUSTOMERS


Fast and warm service translates into happy customers, Keybe helps you collect information from your customers that increases interaction with empathy.

multi agent in one chat

MULTI-AGENT


Let all your sales and customer service agents connect in the same console to attend to all your channels in a synchronized way. If you often lose leads because you can’t attend to them immediately and if you don’t know the load your agents have, Keybe Multi Agent is the solution to increase your capacity of attention and empathy with your customers.

Little by little, we consolidate the data to know everything that happens in your operation and to know in detail the detailed traffic capacity by days and hours.

agents auto assignment with artificial intelligence

AUTO ASSIGNMENT


Keybe CHAT learns and assigns incoming conversations to your group of sales agents in an effective way. The auto-assignment algorithm is based on Assisted Machine Learning which is permanently improved with the context of your business to scale revenue, reduce operational friction, optimize off-peak hours, and prepare you for high traffic.

· Typification: (Customer Service, Sales, Support)
· Product/Service Categories
· Operating load
· Lead score
· Location
· Key-words
· Hourly

transfer agent function

AGENT TRANSFER


Proactively integrate your entire sales, customer service, and support team. Your agents and the chatbot can easily transfer conversations between each other according to the level of service, availability, or jurisdiction they need. With Keybe you not only increase the efficiency of your team but also learn how to make your operations more and more profitable.

omni channel chat fast responses

FAST RESPONSES


Sales warmth is essential, response efficiency is fundamental, and not always a Chatbot can understand everything, with Keybe you can not only have a set of text, image, and video responses stored and easy to access but also algorithms that can learn from your interactions.

We focus on making your team less operational while unleashing their true creative potential.

chat opening hours

OPENING HOURS


If one of your goals is to sell 24/7 but your agents can only work half of that time, Keybe helps you not to lose the leads that come in during the hours where you don’t have personalized attention. Implement different proven contact techniques and lead qualifications to increase the effectiveness of your attention.

keybe chat monitoring

MONITORING


Manage your sales, customer service and support operation with the control needed to ensure the best possible experience. With Keybe you have real-time access to view your team’s conversations and Bot with historical traceability and customer information.

Understand your team’s successes and failures first hand with tools that allow you to increase your performance.

advanced analytics and metrics

ADVANCED ANALYTICS


With Keybe you have a team of Data Scientists and Analysts that work permanently on improving the data control and growth of your conversational chats, the human team behind them, and the Bot that helps in the operation.

Advanced analytics is a feature that provides greater insight into users, messages, and channels. It can help you better analyze and understand user behavior in Keybe CHAT application. Advanced analytics offers immediate access to all metrics aggregated from your application, enabling more relevant and pragmatic insights. You can monitor the metrics both through Chat Platform API and in the Keybe Dashboard.

advanced configuration

ADVANCED CONFIGURATION


Keybe CHAT allows you to customize your entire Omni-channel conversational operation with ease. Your operation is permanently transforming and we understand that you need versatile and easy-to-use conversational tools in a short time. Keybe CHAT allows you to configure authentications, registrations, graphical appearance, schedules, automatic assignments, roles, permissions, amount of traffic per agent, quick responses, available agents, and really everything that automation allows you to do.

An adaptable and versatile tool is essential for the prosperity of your business.

chatbot with artificial intelligence NLP NLU

INTEGRATED WITH AI CHATBOT


The best way to interact automatically with your customers is through a chatbot based on Artificial Intelligence that complements the operation of your sales team helping to reduce the operability by helping to classify prospects, directing the right advisor according to the customer’s intention and managing conversations without losing the human warmth.

traceability protocol

DATA TRACEABILITY PROTOCOL


Our team of data scientists and our Success team have consolidated a data traceability protocol that we foster with our clients achieving strong effective results in sales and data-driven growth. By consolidating all your touchpoints in Keybe, you will be able to strengthen your data ecosystem and make better strategic business decisions.

customer relationship management

INTEGRATED WITH CRM


With Keybe CRM you manage and improve your business relationships in one place. Enrich profiles, manage all data traceability and uncover opportunities that didn’t seem so obvious before.

FEATURES:
· Deals manager
· Support manager (Ticketing)
· People Directory
· Lead Scoring
· Tracking of indicators – Creation of personalized Journeys
·  Import and registration of personas – Invitation to open an account
· Task creation – File storage
· Manage and update information
· Search filters
· Unique roles and features
· Segmentation of people by list

customer data platform

INTEGRATED WITH CDP


With Keybe CDP unify, centralize and orchestrate your customer data in one place, enriching it automatically and permanently by connecting all the data sources you have at your disposal.

When you have a 360º data ecosystem that feeds automatically with all your channels in a synchronized way, your relationship and empathy improve exponentially, detecting sales opportunities, increasing the power of your business and profitability.

The CDP Institute defines a Customer Data Platform as “packaged software that creates a persistent, unified customer database that is accessible to other systems.” Basically it’s a prebuilt system that centralizes customer data from all sources and then makes this data available to other systems for marketing campaigns, customer service and all customer experience initiatives.

“Customer Data Platforms are packaged software that helps companies solve a huge and growing problem: the need for unified, accessible customer data. Like most packaged software, a CDP reduces risk, deploys faster, costs less, and delivers a more powerful solution than custom-built alternatives…With careful planning, a CDP will provide the foundation your company needs in the years ahead to meet customer expectations for exceptional personalized experiences.”

— David Raab, Customer Data Platform Institute

omnichannel chat with keybe

CONNECT AND JOIN THE ENTIRE SUITE

Discover Keybe’s complementary services to help you enhance your customer experience and conversations:

CONNECT

Relationships with EMPATHY. Boost your engagement by integrating and understanding your customers in one place.

  • CRM
  • CDP
  • Data Protector (GDPR)
  • Segments Manager
  • Forms Creator
  • Cloud Profile (IDaaS)
  • Authenticator
  • Access Control Management
  • Timeline Management
  • Data Traceability
Learn more >

OUTBOUND

PROACTIVE messages and notifications. Strengthen a massive engagement with segmented and automated communications.

  • Auto segments
  • Automated campaigns
  • Programmed campaigns
  • SMS
  • Email
  • WhatsApp
  • Push notifications
Learn more >

AUTOMATE

Integrated ARTIFICIAL INTELLIGENCE Let the machine work for you, connect all your systems and unleash your true potential.

  • Actions (IoA)
  • Bots with NLP/NLU
  • Process automation
  • Marketing automation
  • Notifications
  • Triggers
  • API Connections
Learn more >
keybe cdp journey
customer journey with keybe

UNDERSTANDING YOUR CUSTOMER JOURNEYIS WHAT IT'S ALL ABOUT

Keybe helps you manage and understand your customers' lifecycle, when you put people first with empathy and understand every step of their journey, you can increase the power of your strategies:


+2M


PEOPLE CONNECTED AND PROTECTED in omni-channel connections with GDPR and LATAM Habeas Data Protection Standards

+25%


SALES CONVERSION in conversational channels based on an omni-channel strategy complementing all your commercial strategies

+50%


OPERATIVE TIME REDUCTION Integrating hundreds of apps into a single platform for automated and improved customer service

+100%


TRACEABILITY AND PROTECTION of information with the history of everything that happens in your sales and your service

AUTOMATE AND GROW

Keybe connects with hundreds of applications in the cloud, these are the most used to unleash the true potential of your team:


keybe api rest integrations
integrations keybe api rest
logo keybe omnichannel

OMNI-CHANNEL SALESIS THE NEW NORMAL

Keybe takes your business further, faster, and more successfully with artificial intelligence and machine learning-based tools in the cloud that you can start using today without the need to know programming.

We are dedicated to closing the gap between brands and people with EMPATHY by ensuring that both have the most concise context possible to improve relationships and increase perceived value.

SOME OF OUR HAPPY CLIENTS

Every day, we are helping to build more EMPATHY for people who engage with:


happy clients
keybe happy clients

With the support of:


With the support of:


keybe omnichannel sales

Get started with Keybe today

Keybe simplifies the way you relate to thousands of people at once, transform your sales and service, and consolidate all your communication channels in one place.

LET'S START