outbound communications

MASSIVELY ENGAGE YOUR CUSTOMERS

Keybe OUTBOUND makes it easy to send messages to all your customers in a segmented and massive way by learning from each mailing. Thanks to data consolidation and Machine Learning, you can automatically segment by preferences and special characteristics to take your marketing strategies to the next level with scalable engagement.

Communicate massively to your customers has never been easier, forget about using different platforms exchanging spreadsheets to communicate with your audience, now in one place you have how to send mass messages with real-time analytics.


AVAILABLE OUTBOUND CHANNELS:


massive outbound email

EMAIL

massive whatsapp proactive outbound messages

WHATSAPP

massive sms outbound

SMS


OUTBOUND FEATURES


automatic outbound segmentation

SEGMENTS MANAGEMENT


Take your communications and strategies to the next level with advanced, AI-powered targeting tools that can help you to define and better understand your target audiences and ideal customers.

Keybe segment  allows you to identify the right market for your service and then target your marketing more effectively; offer more precisely targeted options and customize their content for different audience groups.

Segmentation allows you to target your content to the right people in the right way, rather than targeting your entire audience with a generic message wasting your budget. Keybe helps you increase the chances of people engaging with your communications or content, resulting in more efficient campaigns and improved return on investment (ROI).

SEGMENT BY:
· Roles
· Schedules
· Demographics
· Contact Preferences
· Music Tastes with Spotify
· Facebook and Instagram likes
· Behaviors
· Structured data
· Unstructured data

automatic outbound campaigns

AUTOMATED CAMPAIGNS


Send mass messages automatically according to the criteria or changes you have in the data of your customers, you can choose when sending it and comply with criteria of Time, events, preferences, music, purchases, etc.

When you automate and learn from the communications you send to your customers, you increase the power of your engagement.

outbound programmed massive messages

PROGRAMMED CAMPAIGNS


This is an ideal option to optimize your time. You can schedule the day and time of the massive outbound campaigns by SMS, WhatsApp, or Email and leave your week ready.

analitycs for mass messages

ADVANCED ANALYTICS


With Keybe you have a team of Data Scientists and Analysts that work permanently on improving the data control and growth of your conversational chats, the human team behind them and the Bot that helps in the operation.

Advanced analytics is a feature that provides greater insight into users, messages, and channels. It can help you better analyze and understand user behavior in Keybe CHAT application. Advanced analytics offers immediate access to all metrics aggregated from your application, enabling more relevant and pragmatic insights. You can monitor the metrics both through the Chat Platform API and in the Keybe Dashboard.

customer relationship management

INTEGRATED WITH CRM


With Keybe CRM you manage and improve your business relationships in one place. Enrich profiles, manage all data traceability and uncover opportunities that didn’t seem so obvious before.

FEATURES:
· Deals manager
· Support manager (Ticketing)
· People Directory
· Lead Scoring
· Tracking of indicators – Creation of personalized Journeys
·  Import and registration of personas – Invitation to open an account
· Task creation – File storage
· Manage and update information
· Search filters
· Unique roles and features
· Segmentation of people by list

customer data platform

INTEGRATED WITH CDP


With Keybe CDP unify, centralize and orchestrate your customer data in one place, enriching it automatically and permanently by connecting all the data sources you have at your disposal.

When you have a 360º data ecosystem that feeds automatically with all your channels in a synchronized way, your relationship and empathy improves exponentially, detecting sales opportunities, increasing the power of your business and profitability.

The CDP Institute defines a Customer Data Platform as “packaged software that creates a persistent, unified customer database that is accessible to other systems.” Basically it’s a prebuilt system that centralizes customer data from all sources and then makes this data available to other systems for marketing campaigns, customer service and all customer experience initiatives.

“Customer Data Platforms are packaged software that helps companies solve a huge and growing problem: the need for unified, accessible customer data. Like most packaged software, a CDP reduces risk, deploys faster, costs less, and delivers a more powerful solution than custom-built alternatives…With careful planning, a CDP will provide the foundation your company needs in the years ahead to meet customer expectations for exceptional personalized experiences.”

— David Raab, Customer Data Platform Institute

outbound massive messages

CONNECT AND JOIN THE ENTIRE SUITE

Discover Keybe’s complementary services to help you enhance your customer engagement:

CONNECT

Relationships with EMPATHY. Boost your engagement by integrating and understanding your customers in one place.

  • CRM
  • CDP
  • Data Protector (GDPR)
  • Segments Manager
  • Forms Creator
  • Cloud Profile (IDaaS)
  • Authenticator
  • Access Control Management
  • Timeline Management
  • Data Traceability
Learn more >

CHAT

OMNI-CHANNEL conversations. Empower your sales force by connecting it to all your channels in the smartest way.

  • Multi Agent
  • Auto Assignment
  • Agent transfer
  • Fast responses
  • Opening hours
  • Monitoring
  • Advanced Analytics
  • Advanced configuration
  • Data Traceability

Available channels:

  • WhatsApp
  • Facebook
  • Instagram
  • Telegram
  • Gmail
  • SMS
  • Chat Web
Learn more >

AUTOMATE

Integrated ARTIFICIAL INTELLIGENCE Let the machine work for you, connect all your systems and unleash your true potential.

  • Actions (IoA)
  • Bots with NLP/NLU
  • Process automation
  • Marketing automation
  • Notifications
  • Triggers
  • API Connections
Learn more >
keybe cdp journey
customer journey with keybe

UNDERSTANDING YOUR CUSTOMER JOURNEYIS WHAT IT'S ALL ABOUT

Keybe helps you manage and understand your customers' lifecycle, when you put people first with empathy and understand every step of their journey, you can increase the power of your strategies:


+2M


PEOPLE CONNECTED AND PROTECTED in omni-channel connections with GDPR and LATAM Habeas Data Protection Standards

+25%


SALES CONVERSION in conversational channels based on an omni-channel strategy complementing all your commercial strategies

+50%


OPERATIVE TIME REDUCTION Integrating hundreds of apps into a single platform for automated and improved customer service

+100%


TRACEABILITY AND PROTECTION of information with the history of everything that happens in your sales and your service

AUTOMATE AND GROW

Keybe connects with hundreds of applications in the cloud, these are the most used to unleash the true potential of your team:


keybe api rest integrations
integrations keybe api rest
logo keybe omnichannel

OMNI-CHANNEL SALESIS THE NEW NORMAL

Keybe takes your business further, faster, and more successfully with artificial intelligence and machine learning-based tools in the cloud that you can start using today without the need to know programming.

We are dedicated to closing the gap between brands and people with EMPATHY by ensuring that both have the most concise context possible to improve relationships and increase perceived value.

SOME OF OUR HAPPY CLIENTS

Every day, we are helping to build more EMPATHY for people who engage with:


happy clients
keybe happy clients

With the support of:


With the support of:


keybe omnichannel sales

Get started with Keybe today

Keybe simplifies the way you relate to thousands of people at once, transform your sales and service, and consolidate all your communication channels in one place.

LET'S START