Metrics
Total control in real time
How fast does your team respond? Where do your best leads come from? Which channels generate the most sales?
With BIKY’s Metrics module, you get answers—not just chat counts, but meaningful measurements of speed, source, effectiveness, and closures.
Use these metrics to fine-tune your sales operations like never before: identify bottlenecks, motivate your team, and optimize investment with precise, actionable data.
What you can measure:
Response time per agent
Track how long each agent takes to reply and engage leads—ideal for spotting who accelerates the funnel… and who slows it down.
Chats handled per day
Measure actual team productivity: leads handled per day, per agent, ensuring consistent coverage without effort.
Sales tracking (Salescards)
Monitor every stage—from first contact to close. Evaluate performance by stage and gauge your team’s sales effectiveness.
UTM tracking
Pinpoint exactly where your leads originate: campaigns, channels, ads. Essential to know what works and what drains budget.
Sessions & message volume
Analyze interaction volume: how many sessions open, messages sent, and types (text, buttons, forms…). Know what sparks conversations—and what doesn’t.
Contact channel
Identify where leads come in: WhatsApp, Webchat, Instagram, Facebook, etc. Compare results to amplify the most effective channels.
Leads per Space
See how many leads each branch, unit, or commercial space receives—perfect for comparing regions or teams.
Sessions per channel
Compare performance across intake channels. Where do people engage most? Where do they convert better? The answers are here.
Because what isn’t measured can’t improve
BIKY’s Metrics module gives you the full dashboard to make smart decisions and lead with real data.
Fewer assumptions. More closures.
What are you waiting for to sell intelligently, efficiently, and empathetically by combining human talent with technology?