Artificial intelligence has become an essential tool for optimizing processes and reaching new levels of efficiency. Yet many companies still have not explored what it can do in the sales area, where the cost of a slow or inconsistent answer is a lost customer.
In 2024, Keybe introduced BIKY Greenberg Copilot: an AI sales leader that trained on your documents, analyzed sentiment, suggested responses and enriched your contact data. Today that capability lives inside BIKY.ai, the AI driven operating system for the whole customer lifecycle. The copilot idea did not disappear; it became the way the AI and your team share the work.
What Copilot meant and what it means now
Copilot was the level at which the AI helped a human seller: it recommended replies, detected frustration and created contacts automatically. BIKY.ai keeps all of that and goes further. BIKY (Better Intelligence, Kinder You) answers every lead in seconds, qualifies, schedules and sells 24/7 on WhatsApp, Instagram, Messenger and web chat, and keeps the relationship alive through delivery, after-sales and the next purchase. The AI persona is Biky Montes. The human team keeps the closings.
So the copilot relationship is now two-way. The AI takes the first contact and the routine, and the seller takes over when a person is ready to decide, with every piece of context already in front of them.
What BIKY.ai does for your team
1. Trains on your business
BIKY learns from your documents, websites, catalog and policies, so its answers are precise and consistent. It does not produce invented information, which is what allows you to trust it with customers.
2. Reads the conversation, not just the words
Biky Montes has emotional intelligence. She notices when a person is frustrated, in a hurry or losing interest, and adjusts her tone and next step. When a human needs to step in, the handoff happens before the conversation goes cold.
3. Suggests and writes replies
Inside the shared inbox, BIKY proposes answers for your sellers and writes them directly when the conversation is in its hands. Either way, the voice stays consistent with your brand.
4. Creates and enriches contacts automatically
Every conversation feeds the CDP, the customer data platform at the heart of BIKY.ai. Names, phones, preferences, vehicle of interest, budget, stage in the funnel: the data is captured from the chat and stored without anyone typing it in.
5. Detects opportunities
BIKY identifies signals of cross-selling, upselling and repeat purchase in the conversation and flags them to the team or acts on them through automations.
6. Keeps the relationship after the sale
The copilot does not log off when the deal is closed. BIKY confirms deliveries, answers after-sales questions and prepares the next purchase, so the relationship stays warm.
The suite around the AI
BIKY.ai is more than an assistant inside a chat. It includes:
- Omnichannel conversation: WhatsApp, Instagram, Messenger and web chat in one inbox shared by the AI and your team.
- CDP: a unified customer profile enriched in real time.
- Funnels and automations: clear stages and actions that fire at the right time.
- Campaigns and catalog: outbound messages and products available inside the conversation.
- Metrics: response times, conversion by stage and performance per seller.
Why a copilot beats a pure bot
A bot answers what it was programmed to answer. A copilot understands what is happening and helps the right person act. That difference matters for three reasons:
- Speed without losing judgment. The AI responds in seconds; the seller decides on the close.
- Context travels with the lead. No one asks the customer to repeat what they already said.
- The team gets better. Sellers see what works in the conversations the AI handles and apply it to their own.
BIKY AUTO: the copilot on the sales floor
In the automotive industry, BIKY.ai takes the form of BIKY AUTO, a commercial operating system built for the sales floor. It responds to every lead, schedules test drives, answers financing questions and follows up on delivery and after-sales, while the floor team concentrates on closing. BYD Mexico adopted BIKY AUTO in more than 100 sales floors.
Everywhere your team is
The mobile app, BIKY AI, brings the shared inbox and the metrics to your phone, so a manager or a seller can take over a conversation or check results from anywhere.
Why choose BIKY.ai as your copilot
Because it is a complete solution: the AI that talks to customers, the data that remembers them, the automations that move them forward and the metrics that show you what is working. It works on the channels you already use and integrates with your current process. And it is built by Keybe, a company that designs AI driven software for the relationship between brands and people, with the experience of having launched the first AI copilot for sales in 2024.
If you want to see how BIKY works alongside your team on your own leads, request a demo. Your sellers will keep the closings; BIKY will make sure they get there.
